Administrative and Technical Staff
isginf provides IT services and support to the research groups of the
Department of Computer Science.
Your
IT Coordinator will give you an introduction to the IT infrastructure used by your group.
Your IT Coordinator
Every research group has an
IT Coordinator (
ITC) who is the primary contact for IT related questions and issues for all members of the group and who is familiar with your groups IT infrastructure and the policies governing its usage. Your
ITC is the interface between your group and
isginf and can (through
isginf):
- request configuration of the network sockets in each room
- make changes to DNS and DHCP
- purchase hardware and software
- manage your user account for your group
isginf Service Desk
If your
ITC is not available you can
contact isginf directly. Send us a mail to
support@inf.ethz.ch, call us on +41 44 632 7210 (internal 27210) or come to our
service desk in CAB E 61.1 during our opening hours (Monday to Friday, 9:30-11:30 and 13:30-16:30). Mail to
support@inf.ethz.ch goes to our
ticketing system and can also be viewed by your
ITC.
Getting Started
An
nethz account is required to use the IT infrastructure (computers, network, mail, etc.) at ETH Zurich. Your new login and the initial password for all
nethz services is sent to you via postal mail.
Once you have that your
ITC will create your user account used for the IT infrastructure of the group. You can then:
Depending on the group you work in, you will get additional services like:
Before Leaving
When you leave ETH Zurich, please do not leave a mess behind:
- Delete old mails from the ETH e-mail server and move mails that you want to keep to your private e-mail mailbox
- Delete unwanted data stored on workstations, laptops, file servers etc. and transfer any data that must be kept to your successor
- Return software licenses to your ITC
