Doctoral Students

isginf provides IT services and support to the research groups of the Department of Computer Science.

As doctoral student you have access to the IT infrastructure of the department and your research group. The extent to which each group uses the services provided by isginf for this varies. Your IT Coordinator will give you an introduction to the IT infrastructure used by your group.

Your IT Coordinator

Every research group has an IT Coordinator (ITC) who is the primary contact for IT related questions and issues for all members of the group and who is familiar with your groups IT infrastructure and the policies governing its usage. Your ITC is the interface between your group and isginf and can (through isginf):

• request configuration of the network sockets in each room
• make changes to DNS and DHCP
• purchase hardware and software
• manage your user account for your group

isginf Service Desk

If your ITC is not available you can contact isginf directly. Send us a mail to support@inf.ethz.ch, call us on +41 44 632 7210 (internal 27210) or come to our service desk in CAB E 61.1 during our opening hours (Monday to Friday, 9:30-11:30 and 13:30-16:30). Mail to support@inf.ethz.ch goes to our ticketing system and can also be viewed by your ITC.

Our Services

All our services are documented in service catalog on our website. Most services are provided free of charge. For help regarding a service or the infrastructure you can consult the help section.

On our web page we regularly publish news regarding issues, security or other events. You can also subscribe to these news trough our RSS news channel.

Getting Started

An nethz account is required to use the IT infrastructure (computers, network, mail, etc.) at ETH Zurich. Your new login and the initial password for all nethz services is sent to you via postal mail. Former guests or students will keep their existing nethz accounts.

Once you have that your ITC will create your user account used for the IT infrastructure of the group. You can then:

• Start using the ETH e-mail and calendar service
• Create a personal home page at http://people.inf.ethz.ch/<your nethz login>
• Order software on IDES
• Access the ETH network from anywhere via VPN
• Login to the D-INFK student lab workstations
• Use our booking system for rooms, multimedia equipment etc.
• Verify if your personal data is correct

Depending on the group you work in, you will get additional services like:

• Workstations installed by isginf (Linux and/or Windows)
• Personal storage (home directory) on the central file server
• Access to the scratch storage of your group

Before Leaving

When you leave ETH Zurich, please do not leave a mess behind:

• Delete old mails from the ETH e-mail server and move mails that you want to keep to your private e-mail mailbox
• Reduce the amount of data on your personal home page
• Delete unwanted data stored on workstations, laptops, file servers etc. and transfer any data that must be kept to somebody else in your group
• Return software licenses to your ITC

Keeping Your nethz Account

Your nethz account will be automatically deleted three months after your employment. It is up to your professor and ITC to extend it as long as reasonable.

Keeping Mail and Personal Home Page

Once you leave can have a permanent forward of mail going to your D-INFK mail addresses for a maximum of three years. You can set this forward yourself on http://password.ethz.ch ("meine Services" > "Mailbox").

You can also keep your personal home page for a maximum of three years. You will keep your nethz account with only the mail and nethz services during this time. The account is usually extended for a year and the extension must be renewed every year.