IT Coordinators
As an IT Coordinator you are the main point of contact for IT issues in your group. You also are the interface between your group and
isginf.
We are very open in helping you finding solution for your IT needs and issues. Please do not hesitate to contact us if you need any information or help.
Ticketing System
We recommend that you send requests via mail to
support@inf.ethz.ch whenever possible and use the various online forms. All of these requests will be handled by our
ticketing system. In the
customer portal you can also see all tickets of the people your are responsible for.
Rights and Responsibilities
As your groups IT Coordinator you can:
- Request isginf to create, modify and delete user accounts for your group
- Request isginf to configure network plugs (UTPs) in the rooms of your group
- Request DNS and DHCP entries for the networked devices (computers, printers, etc.) of your group
- Purchase hardware for your group
- Get help for problems from isginf
- Request isginf installations for workstations (OS and applications)
On the other hand you are responsible for:
- First-level support for IT problems in your group
- The security of machines in your group that are not administered by isginf
- Introduction of new group members to the IT infrastructure of your group
- Financing of IDES software purchased by your group members
Getting Started
When you are a new IT Coordinator you are invited to contact
Luca Previtali for a in introduction and to meet with all members of
isginf.
Delegation of Additional Tasks
For convenience
isginf can delegate some common tasks to IT Coordinators. We warmly encourage you to perform following tasks autonomously:
- Management of user accounts (create/delete users, set quota, set expiration date, etc.)
- Management of DHCP and DNS entries
These tasks are simple and are done a lot quicker if you do them instead of sending requests.
Guidelines and Processes
A few guidelines regulate the ETH and D-INFK IT Infrastructure usage and management. You can find the most important documents
here. The documentation of our processes can be found
here.
Forms
For some tasks and requests we have a set of
online web forms located in the
services section:
Most important Readings
