Professors

isginf provides IT services and support to the research groups of the Department of Computer Science.

New Research Groups

As a new professor you are welcome to contact Luca Previtali to find the best set of services for your needs. Typically this includes

• Network infrastructure
• Storage
• Website
• Desktop and mobile computer installations
• Printing
• User account management for your group

isginf typically has an IT Coordinator in every research group as a primary contact. Please designate one member of your group for this task (see below).

Your IT Coordinator

Every research group has an IT Coordinator (ITC) who is the primary contact for IT related questions and issues for all members of the group and who is familiar with your groups IT infrastructure and the policies governing its usage. Your ITC is the interface between your group and isginf and can (through isginf):

• request configuration of the network sockets in each room
• make changes to DNS and DHCP
• purchase hardware and software
• manage your user account for your group

isginf Service Desk

If your ITC is not available you can contact isginf directly. Send us a mail to support@inf.ethz.ch, call us on +41 44 632 7210 (internal 27210) or come to our service desk in CAB E 61.1 during our opening hours (Monday to Friday, 9:30-11:30 and 13:30-16:30). Mail to support@inf.ethz.ch goes to our ticketing system and can also be viewed by your ITC.

Our Services

All our services are documented in service catalog on our website. Most services are provided free of charge. For help regarding a service or the infrastructure you can consult the help section.

On our web page we regularly publish news regarding issues, security or other events. You can also subscribe to these news trough our RSS news channel.

Getting Started

An nethz account is required to use the IT infrastructure (computers, network, mail, etc.) at ETH Zurich. Your new login and the initial password for all nethz services is sent to you via postal mail. Former guests or students will keep their existing nethz accounts.

Once you have that your ITC will create your user account used for the IT infrastructure of the group. You can then:

• Start using the ETH e-mail and calendar service
• Create a personal home page at http://people.inf.ethz.ch/<your nethz login>
• Order software on IDES
• Access the ETH network from anywhere via VPN
• Login to the D-INFK student lab workstations
• Use our booking system for rooms, multimedia equipment etc.
• Verify if your personal data is correct

Depending on the group you work in, you will get additional services like:

• Workstations installed by isginf (Linux and/or Windows)
• Personal storage (home directory) on the central file server
• Access to the scratch storage of your group