Purchasing and Repairs

Service Description

isginf provides the following services related to IT purchasing and repairs.

Purchasing

• Purchasing of hardware, software, electronic equipment according to ETH and D-INFK guidelines, including:
  • Advice
  • Offering
  • Ordering
  • Inventory
  • Delivery
• Management of IDES (ETH software campus licences) accounts and roles
• Advice and support for order request trough ITS ("IT-Beschaffungsauftrag")
• Provisioning of a small stock of "IT consumables" (e.g., keyboards, mice, power cords, hard disks, adapters,...)

Repairs

• Repairs of hardware purchased via isginf, including:
  • Handling of repairs under warranty
  • Handling of repairs trough repairs centers
  • Replacement of defects parts (i.e. hard disks) — if possible, best effort
  • Lending of spare devices — if possible, best effort
• Advice and diagnostic help for defect devices purchased via isginf

Service Documentation

• Documentation on purchasing: here.
• Documentation on repairs: here.

How to Request this Service

Purchase and repairs request are usually submitted from IT Coordinators. In urgent cases, do not hesitate to contact us directly.