Department Staff

isginf is the primary contact for all IT related questions and issues for D-INFK staff.

Getting Help

Send us an email to, call us on +41 44 632 7210 (internal 27210) or come to our service desk in CAB E 48 during our opening hours (Monday to Friday, 9:30-11:30 and 13:30-16:30). In the help section on our website you can also find solutions to the common issues and various instructions.

nethz Account

A nethz account is required to use the IT infrastructure (computers, network, email, etc.) at ETH Zurich. Your login and the initial password for all nethz services is sent to you via postal mail after matriculation.

Changing Your Passwords

You can change your passwords for all services of your nethz account at Login with your nethz login and your current password. Click on Passwort ändern in the top left to start the password change wizard.

If you have forgotten your password then please come to our service desk and bring your ETH card or another official identification document with you.

Getting Started

Here are a few things you want to do when you start at ETH:

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