Department Staff 
isginf is the primary contact for all IT related questions and issues for 
D-INFK staff.
 Getting Help 
Send us an email to 
support@inf.ethz.ch, call us on 
+41 44 632 7210 (internal 27210)  or come to 
our service desk in 
CAB E 48 during our opening hours (Monday to Friday, 9:30-11:30 and 13:30-16:30). In the 
help section on our website you can also find solutions to the common issues and various instructions.
 ETH User Account 
A 
ETH user account is required to use the IT infrastructure (computers, network, email, etc.) at ETH Zurich. Your login and the initial password is sent to you via postal mail after matriculation.
 Changing Your Passwords 
You can change the passwords of your 
ETH user account at 
password.ethz.ch. Login with your 
ETH user name and your current 
ETH password for web applications. Then choose 
Change password under 
Self Service. The password change wizard will guide you through the process.
If you have forgotten your password then please come to 
our service desk and bring your 
ETH card or another official identification document with you.
 Getting Started 
Here are a few things you want to do when you start at ETH: