Ticketing System
All issues and requests are managed using our ticketing system. All mail sent to support@inf.ethz.ch end up there:- Mails with
[ISGINF #1xxxxx]
in the subject, where1xxxxx
is a ticket ID of an existing ticket, will be added as a follow-up to the respective ticket. - Other mails create a new ticket.
Login
![login.png](/pub/Main/ServiceDeskTicketingSystem/login.png)
To log in to the customer portal of the isginf ticketing system point your browser to the following url:
Use your ETH user name and mail service password to authenticate.
Login is restricted to members and student of the Department of Computer Science and selected other users.
Ticket Overview
![overview.png](/pub/Main/ServiceDeskTicketingSystem/overview.png)
After login your currently open tickets are displayed. ITCs can click on Group Tickets to view the tickets of all people they are responsible for.
To look at a ticket click on the ticket number.
Reply to Ticket
![reply.png](/pub/Main/ServiceDeskTicketingSystem/reply.png)
Fill in the form and press Submit to send your reply.
New Ticket
![new.png](/pub/Main/ServiceDeskTicketingSystem/new.png)
Click on New Ticket, fill in the form and press Submit to create a new ticket.