Mail
The
Department of Computer Science (
D-INFK) uses the campus-wide
mail service based on
Microsoft Exchange provided by
IT Services of ETH Zurich.
isginf provides first-level support for the service to
D-INFK members.
Mail Account
A
mail account is required to both read and send mail. Your personal mail account is part of the
IAM mail service of your
ETH user account.
Access to the mail service
always requires authentication using your
ETH user name and
ETH password for email.
Junk Mail and Virus Filtering
All incoming mails are scanned for junk mail and viruses. Mails containing viruses are deleted.
More details on tuning the SPAM filter can be found
here.
Quota and Size Restrictions
Mail accounts of
D-INFK members and guests typically have a quota of 5GB, students have 200MB. Your mail quota and usage can be verified
here.

Please use your mailbox in a considerate way, storage on the mail servers is not infinite. Delete old mails or archive them to a local folder from time to time.
Address Book
Use the following configuration to use the ETH address book in your mail application:
Restoring deleted mails
There are means to recover mails that were accidentally deleted:
- Mails that were simply deleted are in Deleted Items folder and can be moved back in any IMAP or MAPI mail client.
- Permanently deleted mails are available for recovery for 30 days. In the web mail client right-click over Deleted Items and select Recover Deleted Items to see if the mails are recoverable.
- Mails older than 30 days are archived in the mail archive and can be recovered from there.
Entire mail boxes can be restored by the
ITS service desk.
Limitations
The Exchange server incorporates a virus scanner that will remove suspicious attachments. Attachments may also be removed due to size restrictions.