Three entities provide IT services and support for D-INFK members
- The IT Services of ETH Zurich (ITS) provide IT services for the whole ETH. For a few services, such as networking or active security monitoring, they have a monopoly and are the only providers. isginf mediates between ITS and research groups that need their services.
- isginf is the main responsible for the central D-INFK IT infrastructure. We provide several services but also work together with research groups for custom solutions.
- Some research groups have a professional IT specialist as IT Coordinator who assists with the special IT needs of the research group.
Usually, members of a research groups will ask their ITC
for specific IT services or support. The ITC
, in turn, will contact isginf
if they cannot fulfil a request themselves.
has a broad and flexible service portfolio
that covers most of what the D-INFK
research groups need. For other or new services isginf
maintains a strong relation with ITS
and can propose ITS
services or work with them for a custom solution.
is centrally funded by the Department of Computer Science
. Research groups can use our services on a fair use basis. All our services are, in general, free for D-INFK members
. We only bill for hardware cost or services that are provided by IT Services of ETH Zurich
staff are located in the CAB E floor
during office hours. Our business hours are the same as of our service desk
but individual staff are usually around between
isginf does not have a 24-hour on-call service. Outside of office hours our team members work on best effort basis to help and fix issues.
directly reports to the Head of the Department of Computer Science