Three entities provide IT services and support for D-INFK members
- The IT Services of ETH Zurich (ITS) provide IT services for the whole ETH. For a few services, such as networking or active security monitoring, they have a monopoly and are the only providers. isginf mediates between ITS and research groups that need their services.
- isginf is the main responsible for the central D-INFK IT infrastructure. We provide several services but also work together with research groups for custom solutions.
- Some research groups have a professional IT specialist as IT Coordinator who assists with the special IT needs of the research group.
Usually, members of a research groups will ask their ITC
for specific IT services or support. The ITC
, in turn, will contact isginf
if they cannot fulfil a request themselves.
has a broad and flexible service portfolio
that covers most of what the D-INFK
research groups need. For other or new services isginf
maintains a strong relation with ITS
and can propose ITS
services or work with them for a custom solution.
is centrally funded by the Department of Computer Science
. Research groups can use our services on a fair use basis. All our services are, in general, free for D-INFK members
. We only bill for hardware cost or services that are provided by IT Services of ETH Zurich
staff are located in the CAB E floor
during office hours. Our business hours are the same as of our service desk
but individual staff are usually around between
directly reports to the Head of the Department of Computer Science