Known Issues

Backup is corrupted

backup corrupted The technology used to implement Time Machine is susceptible to network interruptions or sudden shut-down of a Mac. When this happens, Time Machine will need to repair the backup image. If it cannot do this successfully, it suggests to create a new backup.

If you select Start New backup, all old backup data will be lost! Contact our service desk immediately to restore the last undamaged Time Machine backup image.

Backup is full

backup full As long as there is space left Time Machine will not discard old data from the backup. When there is no space left on the backup share it will suggest to start deleting the oldest data in the backup to make room for new data.

If you need the complete backup of all data ever on your Mac then contact our service desk to increase the size of the backup share.

Time Machine does not show hidden files

By default hidden files are not shown in the Time Machine view. To change that run the following commands in a terminal window before entering Time Machine:

defaults write AppleShowAllFiles TRUE
killall Finder

Migration Assistant can not find the restore share

Make sure the link afp:// has "/" at the end.

Migration Assistant can not find the encrypted backup volume on the restore share

You can mount the restore share from the Mac your want to restore. Mount the encrypted backup volume with the encryption password, saving it in KeyChain. Start Migration Assistant.

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