Known Issues

Change Staples

The instruction how to change staples you can find here.

Printing fails on macOS with the error message "Hold for Authentication"

This can happen after you change your ETH password for email or when you enter the wrong password the first time macOS asks for the password to print a job.

To fix this search for Keychain Access in the Spotlight Search, start the utility and perform the following steps.

step 1Search for pia in the search field.

step 1For each found entry of kind network password click on it while holding the control key and select Delete "…".

The print jobs on hold are lost and will disappear from the queue after a while.

Printing from Firefox on RHEL7 workstations does not work

A possible reason for this problem could be: The 32-bit version of Firefox (firefox.i686) is installed. Installing the 64-bit version (firefox.x86_64) should solve this problem.

Master students cannot print on expenses of their research group

Students can only print from their prepaid account. Anybody in a research group can transfer a small amount to a student for print jobs that should be paid by the research groups.

Where to send empty toner container

The right steps are outlined in the printing service - FAQ.


Known-error are outlined in the printing service - General Information - Known-errors.

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